There will be Huduma centres in all the 47 counties by end of year, says secretariat head

There are now 40 Huduma centres across the country as the Government races to fully digitise its services, Head of the Huduma Kenya Secretariat Dennis Mutuku announced Sunday.

Mutuku further announced that each of the 47 counties in the country will have a Huduma centre by the end of this financial year, with the latest beneficiaries of Huduma services being Nyamira, Kwale, Makueni, Kibra and Thika.

The 40 centres are located, among other places, in Nairobi (GPO, Nairobi City square, Makadara, Eastleigh, Kibra) GPO Mombasa, Bungoma, Siaya, Kitui, Embu, Kisumu, Kisii, Kakamega, Kajiado, Machakos, Meru, Isiolo, Wajir, Turkana, Nyeri, Nakuru, Eldoret, Kwale, Makueni, Nyamira and Thika.

“Our customers experience the same efficient services whether they are in Wajir, Nairobi, Kwale or even Turkana. However, delays may sometimes occur in regional centres arising from documents tverification but we always find solutions to deliver in good time,” says Mutuku.

Huduma Kenya is a Government programme established to enhance access to and delivery of Government services to all Kenyans. It uses the concept of Integrated Service Delivery (ISD) in a one-stop shop, something that has not been conceived or utilised before, even in some of the more developed nations of the world.

It is only now that some of the more socio-economically advanced countries are also at various stages of implementing similar concepts and structures.

ISD is now a globally accepted standard for Public Service Innovation in service delivery and has been adopted by a number of developed and developing countries such as Canada, Singapore, South Africa, Australia, Brazil and India.

The Huduma Kenya one-stop shop service delivery programme provides different channels for integrated Government services to the public.

This include physical Huduma Centres, online portal to provide services 24hrs a day from a computer anywhere in the country, mobile phone services to citizens from the convenience of their mobile phones and Huduma Contact Centre customer service using a single dialling prefix that citizens can use for service enquiries and a unified and integrated multi-channel payment gateway, Huduma Card, to facilitate easy receipt and payment for Government services.