Poor services at five-star hotel

Brief:

Old palm tree plantations stretching from Diani at the South Coast to Mombasa town create beautiful scenery. Sadly, the road is quite narrow for the heavy tourism traffic. ...more

User comments(3)

1. On Wednesday November 4, 2009, 23:15 PM , Kitui, Belize wrote:
  Thanks Hans for the informative article. Can you please tell me, where is the Pepolini Hotel located? How clean is it? Thanks again.

 
2. On Friday October 2, 2009, 5:47 AM , Godfrey, Kenya wrote:
  No wonder private villas are becoming ever more popular. Clearly, the big hotels have a lot of work to do in winning over the market.

 
3. On Thursday October 1, 2009, 18:40 PM , Caroline, Belgium wrote:
  I agree with you.Sarova chain of hotels used to be the place to stay whether on holiday or just incase you had errands to do within the city.Now its very expensive,poor service,lack of professionalism,etc.Our critism should help you change your standard from The Stanley,Whitesands-has very rude receiptionist especially on phone.Remember on low foreign visitors, U need your Kenyan local people.

 

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