"The doctor can also prescribe over-the-counter medicines through this interactive platform without the client having to reveal their identities."
Unlike using search engines for answers, the clinician is able to decipher what the patient wants and helps him out individually.
"The innovation is aimed at avoiding generalised information sharing and giving specific remedies to a specific query or need," Dr Waka said.
He says this service is just one of the products lined up to enrich the AAR staple. The health service provider plans to establish an online doctor helpline.
Patients logged into the portal, will be able to chat with a doctor in real time.
In its advanced stages, Waka said the service will enable clients to for instance send pictures of their skin rash for diagnosis and treatment in what is known as telemedicine in the developed countries.
AAR is also working on developing intends a programme to aid in the online prescription for clients with chronic diseases.
Through the service, a client sends specific data through either the web portal or sms. The hospitalâs database picks specific refill drugs that the client has been using, which it forwards to the pharmacy.
"The end result is that the client receives an email and sms notification on when to pick the drugs, which the pharmacist will have prepared by then," Waka said.
"This reduces time wasted queuing at a pharmacy or hospital."
E-medicine is big business in the West even though it yet to pick in the country.
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